Welcome to Cloud Bridge CX™

Cloud bridge CX a platform designed to extend the capabilities of the our client’s Cloud CX infrastructure.

It is a rapid development interface that combines pre-formatted connectors to various CX platforms with a market place of applications, AI services and APIs built and curated by Interact Strategies.

Cloud Bridge CX Applications

The Issue

A Cloud CX platform, limits our customers to the set of features and access their provider and environment offers out of the box.

The Solution

Cloud Bridge CX™ allows for a virtually unlimited range of use cases without requiring a team of developers and complex and long implementations.

Cloud bridge CX™ is offered as a managed service in Interact Strategies AWS Cloud infrastructure deployed in the same region as your CX Cloud environment.

Cloud Bridge Cx Diagram

Our services include

Comprehensive solutions designed to enhance your CX infrastructure with powerful integrations and automation.

CX Event API endpoints
  • Disconnect event
  • Connect event
  • Missed interaction event
  • Digital message send and receive event
  • User status change notification event
  • Interaction in queue event
  • Conference and transfers events
Orchestration
  • Tasks automation
  • AI, Data analysis and outcome management
  • Synchronous and asynchronous processing
APIs
  • REST API
  • WebSocket
  • WebServices
  • GraphQL
Systems integration
  • Exchange CX data with application on pickup, disconnect time, user status change,...
  • Live feed of interaction data, CRM, EHR, ERP, …
  • Synchronize statuses with other Contact Centers and presence driven applications
Market place
  • Digital messaging companion for Genesys Cloud
  • Global Language IVR (70+ and counting) for any CX
  • 988 auto-connect
  • More …