Welcome to Cloud Bridge CX™

Cloud bridge CX™ a platform designed to extend the capabilities of the our client’s Cloud CX infrastructure, such as Genesys Cloud CX.

Cloud Bridge CX™ is a marketplace and procurement platform for curated applications and APIs, paired with a rapid-development infrastructure powered by preconfigured connectors to multiple cloud platforms.

Cloud Bridge CX Applications

The Issue

Customers often get frustrated by CX Cloud platforms that lock them into a fixed set of out-of-the-box features and environment, leaving key business needs unmet and forcing them into costly, makeshift workarounds.

The Solution

Cloud Bridge CX™ overcomes the limitations of rigid, out-of-the-box feature sets provided by CX cloud platform vendors, enabling you to launch virtually any use case on demand—whether by choosing from a curated solution library or by building your own custom workflow on our rapid-development infrastructure.

Cloud Bridge CX™ leverages a robust AWS backbone to deliver boundless scalability, high availability, and peak performance for Apps and APIs across multiple regions.

Cloud Bridge Cx Diagram

Our services include

Comprehensive solutions designed to enhance your CX infrastructure with powerful integrations and automation.

CX Event API endpoints
  • Connect / Disconnect event
  • Abandoned interaction event
  • Missed interaction event
  • Digital message send and receive event
  • User status change notification event
  • Interaction in queue event
  • Conference and transfers events
Orchestration
  • Tasks automation
  • AI, Data analysis and outcome management
  • Synchronous and asynchronous processing
  • Dynamically search and aligns human resources as part of the orchestration strategy
APIs
  • REST API
  • WebSocket
  • WebServices
  • GraphQL
Systems integration
  • Exchange CX data with application on pickup, disconnect time, user status change,...
  • Live feed of interaction data, CRM, EHR, ERP,…
  • Synchronize statuses with other Contact Centers and presence driven applications
Market place
  • Digital messaging companion for Genesys Cloud
  • Global Language IVR (70+ and counting) for any CX
  • 988 auto-connect
  • E911 compliance - RAY BAUM’S Act, Kari’s Law
  • More …